Terms & Conditions

In these Terms and Conditions:

  • "We" / "Us" / "Our" – refers to Kit Off Limited trading as Kitch Clothing
  • "You" / "Your" – refers to the purchaser of Goods from us
  • "Contract" – the legally binding agreement between us and you which incorporates these Terms
  • "Goods" – garments or other items purchased from us by you
  • "Terms" – these Terms and Conditions
  • "P&P" – Postage and Packaging

These are the only terms under which we operate. Any variation must be confirmed in writing by our authorised representative.

PRICES
The price of Goods on our website are in GBP and inclusive of VAT. If VAT has not been included for any reason, it will be added at the checkout and payable by you at the appropriate rate. The cost of P&P is charged separately from the price of the Goods and is displayed at checkout. Quotations will be provided on request for overseas P&P. We reserve the right to amend pricing without prior notice.

ORDER INFORMATION
All information that you are required to provide at the time of order must be accurate and complete. It must apply to you only and not to any third party. You will receive a confirmation of order acknowledging the details of your order, together with a payment reference acknowledging acceptance of the credit or debit card transaction. Any error in any ordering process due to technical or other reasons beyond our control allows us to treat the order as not binding to us.

PAYMENT
We accept payment from PayPal, Visa, Visa Electron, MasterCard, Maestro, Switch and AMEX. A pre-authorisation check will be conducted before order processing. Payment is required in full before dispatch.

DELIVERY
Delivery times are estimates only and not guaranteed. We are not liable for delays caused by third parties such as couriers or customs.

RISK AND OWNERSHIP 
The risk of loss or damage to Goods passes to you upon receipt of delivery. If you have agreed to collect the Goods, the risk passes to you on collection. Ownership of all Goods remains with us until full and complete payment has been received.

FAULTY GOODS
Goods are classified as faulty if they are received damaged upon delivery or if a manufacturing defect arises within 6 months of purchase. Wear and tear or misuse are not considered faults. We will aim to repair or replace faulty items subject to availability.

WARRANTIES AND LIABILITIES 
We warrant to you that the Goods ordered by you will meet the description as shown on our website. We will not have any responsibility for any damage which occurs to the Goods after delivery. If any defect in any Goods appears within 6 months of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may offer to repair the Goods or replace them with similar Goods. Any defective Goods returned to us may be returned at your expense. We do not accept responsibility for any wear and tear, accidental damage or failure by you or any third party to adhere to any written recommendation provided in relation to the Goods. Liability to you for loss or damage will under no circumstances exceed the amount you have originally paid for the Goods.

RETURNS

Returns outside specified timeframes will be refused and returned to sender. Return costs are your responsibility unless the item is confirmed to be faulty.

GIFT VOUCHERS

Gift vouchers, physical or digital (e-gift), can be redeemed online at www.kitchclothing.co.uk by entering the unique code at checkout, or in-store by presenting your unique code at the till. Vouchers are valid for 6 months from the date of purchase and cannot be refunded, exchanged, or used to buy additional vouchers. No change will be given, but any remaining balance can be used until expiry. Lost, stolen, or misused vouchers cannot be replaced, and Kitch Clothing is not liable for any unauthorised use. If items purchased with a gift voucher are returned, the refund will be issued back to the original gift card used. Use of a voucher constitutes acceptance of these terms. We reserve the right to amend these terms or cancel vouchers if misuse or fraud is suspected.

Credit notes issued by Kitch Clothing are provided in the form of a digital (e-gift) or physical gift card and can be redeemed online at www.kitchclothing.co.uk by entering the unique code at checkout, or in-store by presenting your unique code at the till. Credit note gift cards are valid for 6 months from the date of issue and cannot be refunded, exchanged for cash, or used to purchase additional gift cards. No change will be given, but any remaining balance can be used until expiry. Kitch Clothing is not responsible for lost, stolen, or misused credit note gift cards, and they cannot be replaced. If items purchased using a credit note gift card are returned, any refund will be issued back to the original gift card. Use of the credit note gift card constitutes acceptance of these terms. We reserve the right to amend these terms or cancel issued credit notes in cases of suspected misuse or fraud.

COLOURS
We strive for accurate colour representation; however, we are not liable for variations caused by different screen settings or monitor displays.

PRIVACY 
We collect and process personal data in line with our Privacy Policy. Information will only be shared with third parties involved in order processing, delivery, or — where consent is given — marketing communications. You can opt out of marketing communications at any time.

MARKETING, ANALYTICS & COOKIES

We use Meta Pixel, Google Ads, and Google Analytics to optimise user experience, personalise content, and run targeted advertising. These technologies collect usage data (e.g. IP address, browsing behaviour) under consent, as per our Cookie Policy. You can manage your cookie and tracking preferences via our cookie banner or browser settings.

CUSTOMER DEFAULT
If you provide us with incorrect personal information, or fail to make any payment when it is due, or cancel or reverse any payment, or become insolvent, or commit any breach of these Terms then in any of these events we have the right to cancel the Contract and recover possession of any Goods which have been supplied for which payment has not been received in full.

FORCE MAJEURE
We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances out of our control which includes, but is not limited to, extreme weather conditions, act of God, terrorism, war, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to terminate the Contract.

NOTICES
If you wish to give us any notice relating to a matter covered by these Terms, whether or not you have telephoned us, you must confirm that notice in writing. 

All formal notices must be in writing:

  • Email: info@kitchclothing.co.uk (please request and retain an acknowledgment of receipt)
  • Post: Kitch Clothing, 8 High Street, Tunbridge Wells, TN1 1UX, UK

SEVERABILITY

If any provision of these Terms is deemed unenforceable, the remaining provisions shall remain in full force and effect.

ENTIRE AGREEMENT

These Terms represent the complete agreement between you and us and override any prior communications or representations unless otherwise agreed in writing.

DISPUTES
If there is a dispute which we cannot settle by direct negotiation, it may be referred to mediation if agreed between us. In that event, the mediation will be conducted in accordance with the CEDR (Centre for Effective Dispute Resolution) mediation rules current at the date of the dispute. Any dispute between us will be finally determined by the English Courts and you agree to submit to the jurisdiction of these courts.

GOVERNING LAW
These Terms and all Contracts between us are governed by English law.